1. Introduction
UX Genius ("we," "us," or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our Managed IT services or interact with our website.
2. Information We Collect
Personal Information: We may collect personal information such as your name, email address, phone number, company name, and billing information when you engage our services or contact us through our website.
Technical Information: We may collect technical information about your devices, networks, and systems when providing our services. This may include IP addresses, device IDs, operating systems, software versions, and security logs.
Usage Information: We may collect information about how you use our services and website, such as pages visited, features accessed, and interactions with our support team.
Cookies and Similar Technologies: We may use cookies and similar technologies to collect information about your browsing behavior and preferences.
3. How We Use Your Information
To Provide Services: We use your information to deliver our Managed IT services, including remote monitoring, cybersecurity, anti-virus, endpoint detection and response, ransomware protection, web design & hosting, and digital marketing.
To Communicate with You: We may use your information to send you service updates, security alerts, invoices, and respond to your inquiries.
To Improve Our Services: We may use your information to analyze trends, monitor service performance, and develop new features and offerings.
To Protect Our Interests: We may use your information to detect and prevent fraud, unauthorized access, and other illegal activities.
To Comply with Laws: We may use your information to comply with applicable laws and regulations.
4. How We Share Your Information
With Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as hosting providers, payment processors, and security vendors.
With Law Enforcement: We may disclose your information to law enforcement agencies or other government entities if required by law or to protect our legal rights.
With Your Consent: We may share your information with other parties with your explicit consent.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Your Rights
You have the right to access, correct, or delete your personal information. You may also object to or restrict the processing of your personal information. To exercise these rights, please contact us using the information provided below.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website or through other communication channels.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: support@uxgenius.com
