Get the Most from Open Dental Support

Open Dental's tech support services are a lifeline for dental offices running their software. Whether you need help during the day or in a pinch after hours, they've got you covered.

After-Hours Help When You Need It

When something goes south after the clock strikes five, Open Dental won't leave you hanging. Just call their regular number and pick the option for after-hours emergencies (Open Dental).

Regular Support

• When Available: Business Hours

• What You Need to Know: Full-spectrum tech help, including updates and training.

• After-Hours Support

  • When Available: Evenings, Weekends

  • What You Need to Know: For emergencies only. If it's not urgent, shoot them an email or leave a voicemail.

Got a non-urgent issue? Leave a voicemail or drop an email, and they'll jump on it the next business day. This approach keeps everything running smoothly and your chairside smiles uninterrupted.

Remote Support That Fits Your Schedule

Beyond after-hours calls, Open Dental offers multiple ways to get the help you need without breaking a sweat:

• Phone Support: Talk to a human who knows their stuff. Available during business hours.

• Email Support: Type out your problems in detail. They'll sort it out asynchronously.

• Online Chat: Get real-time help while you juggle other tasks.

• Voicemail: For those midnight emergencies, leave a voicemail, and they'll follow up.

These remote support options mean you're never left in the lurch, no matter your time zone or work hours. It's especially great for those odd working hours or if you're running a practice abroad.

For more details on how Open Dental's IT services can boost your practice, check out our page on Open Dental IT services.

By tapping into these support features, you can keep your Open Dental software humming, cut down on downtime, and make sure your patients always get top-notch care. For more info on getting your network set up with Open Dental, visit our guide on Open Dental network setup.

Getting Help Globally

We're Here for You, No Matter Where You Are

Running a dental practice outside the U.S.? We've got your back! Open Dental is dedicated to making sure that folks in places like Australia, the UK, and beyond can smoothly operate our software. Our goal? To be there when you need us, offering solid support (Open Dental).

Need to get in touch? Easy-peasy. Whether you’re phoning in or shooting us an email, we’ve set things up so that you get the help you need quickly. It’s all about minimizing downtime and maximizing smiles.

Our support team can help you with how to use the software, fixing tech problems, and even setting up remote connections if things get a bit tricky. Just make sure to follow the advice of your Open Dental Support Technician (Open Dental)—they know their stuff.

Here's a quick rundown of how to reach us depending on where you are:

Country | How to Get Help

• --- | ---

• Australia | Phone, Email

• United Kingdom | Phone, Email

• Everywhere Else | Phone, Email

We’re always working to make our services better and more accessible for dental practices around the globe. Part of this effort involves our dental office IT solutions, which help you get everything running smoothly no matter where your practice is.

Wanna get more info on setting up your network or need extra help? Check out our guides on open dental network setup and open dental it services.

Latest Service Updates

Keeping dental practices in the loop on service updates is key for hassle-free operations. Here are two critical updates that affect Open Dental users.

T-Mobile Internet Glitch

On July 30, 2024, folks using T-Mobile as their internet provider hit a snag accessing crucial stuff like Web Forms, updates for Open Dental, and the Query Examples page. This hiccup left many dental offices scrambling (Open Dental).

To simplify things, here’s a quick breakdown:

Affected Report:

• Date: 07/30/2024

• ISP: T-Mobile

• What Was Affected: Web Forms, Open Dental Updates, Query Examples

If your practice faced similar troubles, consider alternative remote support options and have a backup internet plan ready to go.

Cybersecurity Blow-Up

The big cyberattack on Change Healthcare that happened on February 22, 2024, sent shockwaves through many services used by Open Dental users (Open Dental). Pharmacies nationwide were hit hard, and getting everything back to normal has been slow.

Here’s a quick rundown:

Incident Report:

• Date: 02/22/2024

• Incident: Cyberattack

• What Got Hit: Change Healthcare

• Description: Took down all services, affected many US pharmacies

To stay on the safe side, dental practices should boost their IT security. Check out dental office IT solutions to keep your system secure against any cyber nasties.

For more details on these updates and other ongoing issues, swing by Open Dental's official announcements. And don't forget to keep an eye on Open Dental software solutions for tips on avoiding future headaches.

Top IT Service Providers for Dental Practices

If your dental office uses Open Dental software, you need an IT partner who knows their stuff and keeps your data safe. Here are three top-notch IT service providers that have your back: DataHEALTH Services, SK Tech Group, and Whole Technology Hosting.

DataHEALTH Services

DataHEALTH has been around since 2000, and they specialize in cloud backup and hosting that meets HIPAA standards for Open Dental users. They help you shift to the cloud, ensuring your patient info is secure and easy to access. Here’s what you get:

• Secure Cloud Backup: Regularly backs up your essential data—bye-bye, data loss risks.

• HIPAA Compliant Hosting: Sticking to all the rules to keep your data private.

• 24/7 Support: Around-the-clock help to fix any tech hiccups fast.

Services:

• Cloud Backup - Regular and secure backups

• Hosting - HIPAA-compliant cloud hosting

• Support - 24/7 tech support

For more deets, check the Open Dental website.

SK Tech Group Solutions

Since 2004, SK Tech Group has been serving dental offices, especially in the northeastern US. They offer a whole bag of tricks for Open Dental hosting, tailored to practices big and small. Their services include:

• Cybersecurity: Locking down your data to fend off cyber threats.

• Business Continuity Planning: Keeping your practice running smoothly, even when tech problems arise.

• General IT Services: From setting up networks to everyday maintenance—keeping things running without a hitch.

Services:

• Hosting - Reliable Open Dental hosting

• Cybersecurity - Shields against data breaches

• Continuity Planning - Keeps your practice running during IT troubles

More info’s available on the Open Dental vendor page.

Whole Technology Hosting

Whole Technology brings you Technology as a Service (TaaS), made just for dental offices. Their geo-redundant hosting means your data is safe no matter what, and it’s all HIPAA compliant. Key perks include:

• Geo-Redundant Hosting: Your data is stored in multiple places to prevent loss from local disasters.

• HIPAA Compliance: Following all the standards to keep patient info private.

• 24/7 Access: Anytime, anywhere access to your software keeps things running smoothly.

Services:

• Geo-Redundant Hosting - Data stored in multiple locations

• HIPAA Compliance - Sticking to privacy laws

• 24/7 Access - Always-on software access

Hungry for more info? Visit the service providers' page.

If you’re on the lookout for more Open Dental IT services and solutions that fit your practice like a glove, our guides and resources have your back.

Supercharging Your Practice with Software Integrations

Want to run a more efficient dental practice? Pairing extra software with Open Dental could be your golden ticket. Let’s look at two heavy-hitters: Practice ZEBRA and Dental Intelligence Analytics. Trust me, these will make your life a whole lot easier.

Practice ZEBRA Features

Think of Practice ZEBRA like your all-in-one assistant that’s supercharged for business and marketing. This tool helps you get a clearer picture of your operations, pulls in more patients, and ramps up productivity. Trust me, it's a game-changer (Open Dental).

Here’s what you get with Practice ZEBRA:

• Real-Time Data Insights: Stay up-to-the-minute with how your practice is doing.

• Marketing Mojo: Craft winning campaigns to bring in new patients.

• Patient Love: Keep your current patients in the loop and coming back.

Curious about IT solutions that'll back up your practice? Head over to our dental office IT solutions page for more info.

Dental Intelligence Analytics

Now, let’s talk Dental Intelligence. It slots right in with Open Dental and is all about better patient care, team synergy, and making more moolah (Open Dental).

Check out these benefits:

• Performance Buzz: Track the key numbers and see where you stand.

• Patient Care Magic: Spot ways to make the patient experience top-notch.

• Team Harmony: Improve communication and workflow among your crew.

This tool can help you see some notable growth literally right away. Need to set up the nitty-gritty stuff? Check out our Open Dental network setup guide.

Feature | Practice Zebra | Dental Intelligence | Real-Time Data *---|---|---|---|

• Marketing Tools | No | Yes | No

• Patient Retention | No | Yes | No

• Performance Metrics | No | Yes | Yes

• Patient Care Optimization | No | Yes | Yes

• Team Collaboration | No | Yes | Yes

Merging these tools with Open Dental can seriously ramp up how smoothly your practice runs. For more insights and tips, dive into our pages on Open Dental IT services and Open Dental software solutions. Get the most out of what’s available—that way, you're always ahead of the curve.

Open Dental Support Features

Running a dental office means you need everything to work seamlessly, right? And that’s where Open Dental support steps in to make life easier. Let’s break down the goodies you get with Open Dental: unlimited access to expert help and regular software updates and training.

Unlimited Help from Technicians

Open Dental understands that problems don't keep office hours, so their tech support doesn't either. Got a question or issue? Their team’s got your back anytime through chat, phone, or email. While there's a limit of 2 questions per call, you can always request a callback or jump in a live chat if you’ve got more on your plate (Open Dental Blog).

Support Channel | Availability | Features *---|---|---|

• Phone | 24/7 | 2-question limit per call

• Email | 24/7 | Describe issues in detail

• Chat | 24/7 | Get real-time help

These folks don't just throw a quick fix and call it a day. They stick with you, using remote access software, a knowledge base, and a ticketing system to tackle your problems head-on (Tech Rockstars).

For setting up your Open Dental network, swing by our network setup guide.

Software Updates and Training

Staying up-to-date is key, right? With Open Dental, you get regular updates and training to keep your software in top shape. And guess what? You can even request new features and vote on them! They introduce over 100 user-requested features every year (Open Dental Blog).

Feature | Details *---|---|

• Feature Requests | You request it, you vote on it

• Annual Updates | 100+ user-requested features added annually

• Help Feature | Quick access to the online manual

The in-software Help Feature lets you instantly get to the online manual – just a click away with the "?" at the top of the window (Open Dental Blog). No more hunting for answers; it's all right at your fingertips.

See how Open Dental software can boost your practice by visiting our page on Open Dental software solutions. And if you’re in need of complete IT solutions for your dental office, check out our dental office IT solutions.

Got questions? Don't sweat it. Open Dental's support is always ready to step in and keep things running smoothly.